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Terms and Conditions

  1. We only provide flower delivery service in Hong Kong.
  2. All the price are shown in HKD.
  3. Our working hours is 9am-8pm. There will be additional charge in case you would like to have delivery out of this period of time.
  4. We will contact you by phone/email/whatsapp by 24 hours after placing order. Please notice us if you didn’t receive any of it.
  5. Order should be made at least 48 hours before the delivery. 
  6. Please notice us if you want to make any changes to the product. There will be additional charge.
  7. If the delivery cannot be complete by personal reason (eg. leave or rejection). Products can be taken in store within 2 days. 
  8. Please ensure the delivery address is correct before ordering. Otherwise we may not be able to provide our service.
  9. Please also provide the contact of the receivers. We should not make any contact with him/her if not necessary.
  10. If Typhoon Signal no.8 or above is effective before 8am, we will contact our customer that the delivery time may be delay until signal cancelled. We will try to arrange the delivery before the typhoon signal is going to be announced. If  Black rainstorm warning is announced, we will contact our customer that the delivery time may be delay until signal cancelled. If the schedule on delivery is changed due to thepoor weather, please inform us and re-arrange a delivery within 3 days. Order cancelation will not be accepted.
  11. In case of any dispute, Bloom Bloom Fleur reserves the right of the final decision.